FAQs
Everything you need to know about classes, policies and performances at Seed Music Academy.
Getting started
How do I start a musical journey?
Complete the new student enquiry form HERE
Policies
What is the trial class policy?
Trial Class credits are valid for 30 days from the date of purchase. Trial class cancellation and rescheduling requires 24 hours advance written notice. A trial package can only be rescheduled once. No-shows forfeit the class without refund.
What is the class arrangement for Typhoon Warning Signals?
Typhoon No. 1-3: Classes will run as scheduled.
Typhoon No. 8-10: If Typhoon Warning Signal No. 8-10 is cancelled before 12:00 noon, classes resume 2 hours after the signal is cancelled. If Typhoon No. 8-10 is still in effect after 12:00 noon, all instrumental classes will be taught online. There will not be private or group lessons makeup arranged for weather forced closure.
Full Term Schedule Changes
Submit a Lesson Change Form. A non-refundable processing fee of HKD $300 applies per form. Allow a minimum of 7 working days for processing.
Makeup Class Policy
- Trial classes — Valid 30 days from purchase. 24hrs notice to reschedule. May only be rescheduled once.
- Early childhood (age 1–4) — 8-class pack: max 1 makeup. 12-class pack: max 2 makeups. 24hrs notice for non-illness; 3hrs + doctor's note for sickness.
- Instrumental (age 4–17) — Sickness with doctor's note: lesson made up. Event absences: no makeup. Out-of-town with under 24hrs notice may attend online.
- Teacher absence — All classes rescheduled and made up. Credits must be used within the term.
Payment Policy & Method
- Payment due: Invoices are sent by email or WhatsApp. Payment is due within 48 hours. All fees are strictly non-refundable, non-transferable, and non-exchangeable once settled.
- We accept: Cash, cheque, PayMe, Visa, Mastercard, WeChat Pay, Alipay, FPS — online or in person.
- American Express is not accepted
Performances
Ticketing
- Performing students: Free entry.
- Parents: 2 complimentary tickets per performing student.
- Children under 3: Free, provided they do not occupy a seat.
- Extra tickets: HKD $200 per person, per concert.
Concerts & Rehearsals
- Application deadlines: March 1 and October 1 each year.
- Early childhood (age 1–4): Open to all students who have completed at least 8 lessons. Additional concert fee applies.
- Strings: Must pass Twinkle Graduations. Vocal: Teacher recommendation required. Piano: Not applicable.
- Piano accompaniment: Strings and vocal students receive 15 minutes of rehearsal with our pianist.
Trial Class
What is the Trial Class Payment?
